These Terms and Conditions (‘Terms’) govern your use of the Crestwatch Security Ltd website located at www.crestwatch.co.uk (‘Website’) and the provision of security services by Crestwatch Security Ltd (‘Company’, ‘we’, ‘us’, ‘our’). Please read these Terms carefully before using our Website or engaging our services.

By accessing or using our Website, or by entering into a contract for services with us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website or services.

1. Definitions

“Company” means Crestwatch Security Ltd, a company registered in England and Wales (Company No. 10724335), with registered office at 915 High Road, London, United Kingdom N12 8QJ.

“Client” means any individual, business, or organisation that engages the Company to provide security services under a Service Agreement.

“Service Agreement” means any written contract, statement of work, engagement letter, or purchase order entered into between the Company and a Client for the provision of services.

“Services” means the security services provided by the Company as described on this Website and in any applicable Service Agreement, including but not limited to manned guarding, mobile patrols, key holding, alarm response, CCTV monitoring, event security, close protection, and retail security.

“Website” means the Company’s website at www.crestwatch.co.uk and all associated pages.

“User” means any person who accesses or browses the Website.

2. Company Information

Crestwatch Security Ltd is registered in England and Wales. Our registered details are:

• Company Name: Crestwatch Security Ltd
• Company Number: 10724335
• Registered Office: 915 High Road, London, United Kingdom N12 8QJ
• Email: info@crestwatch.co.uk
• Telephone: +44 2033939448
• SIA Approved Contractor Scheme Registration: 1014 7950 3138 9832
• ICO Data Protection Registration: ZA567284

3. Use of the Website

3.1 Permitted Use

You may use this Website for lawful purposes only and in accordance with these Terms. You agree not to use the Website:

• In any way that violates any applicable local, national, or international law or regulation.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material.
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, or any other harmful or malicious code.
• To attempt to gain unauthorised access to any part of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.
• To attack the Website via a denial-of-service attack or a distributed denial-of-service attack.

3.2 Website Availability

We do not guarantee that the Website, or any content on it, will always be available or uninterrupted. We may suspend, withdraw, or restrict the availability of all or any part of the Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

3.3 Accuracy of Information

The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. We make no representations, warranties, or guarantees, whether express or implied, that the content on our Website is accurate, complete, or up to date. We reserve the right to amend content at any time without notice.

4. Provision of Services

4.1 Service Agreements

All security services provided by Crestwatch Security Ltd are subject to a separate Service Agreement, which will set out the specific scope of services, pricing, duration, and other commercial terms agreed between the Company and the Client. These Terms apply in addition to any Service Agreement and, in the event of a conflict, the Service Agreement shall take precedence in respect of the specific services.

4.2 Enquiries and Quotations

Submitting an enquiry through our Website or receiving a quotation from us does not constitute a binding contract. A contract for services will only exist when a Service Agreement has been signed by both parties, or when we have confirmed acceptance of an order in writing.

4.3 Regulatory Compliance

All security services are provided in accordance with the requirements of the Security Industry Authority (SIA) and all applicable UK legislation, including the Private Security Industry Act 2001. All personnel deployed by Crestwatch Security Ltd hold valid SIA licences appropriate to their role and are vetted in accordance with BS 7858.

4.4 Changes to Services

We reserve the right to modify, suspend, or discontinue any service at any time, subject to any obligations under an applicable Service Agreement. We will provide reasonable notice of any material changes to services where possible.

5. Client Obligations

Where you engage our services, you agree to:

• Provide accurate, complete, and timely information required for us to carry out the services, including access arrangements, site information, and emergency contact details.
• Ensure that our personnel have safe and lawful access to the premises and any areas required for the performance of the services.
• Comply with all reasonable instructions of our operations management team in respect of security operations.
• Notify us promptly of any changes to site conditions, risk levels, or other information that may affect the provision of services.
• Pay all invoices in accordance with the payment terms set out in the Service Agreement.
• Ensure that any information shared with us, including personal data of employees or visitors, is shared lawfully and in compliance with applicable data protection legislation.

6. Fees and Payment

All fees for services are set out in the applicable Service Agreement or quotation. Unless otherwise agreed in writing:

• Invoices are payable within 30 days of the invoice date.
• We reserve the right to charge interest on overdue invoices at 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
• We reserve the right to suspend services where invoices remain unpaid beyond their due date, subject to providing written notice.
• All prices are exclusive of VAT, which will be applied at the current applicable rate.

7. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, and software, is the property of Crestwatch Security Ltd or its content suppliers and is protected by United Kingdom and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use this Website for personal, non-commercial purposes. You must not:

• Copy, reproduce, republish, upload, post, transmit, or distribute any content from this Website without our prior written consent.
• Use any content for commercial purposes without obtaining a licence from us.
• Remove any copyright or proprietary notices from materials copied or printed from the Website.

8. Limitation of Liability

8.1 Website Use

To the fullest extent permitted by law, Crestwatch Security Ltd excludes all liability for any loss or damage arising from your use of, or reliance on, information on this Website. This includes, without limitation, any direct, indirect, incidental, special, or consequential loss.

8.2 Service Liability

Our liability for any loss or damage arising from the provision of services is limited as set out in the applicable Service Agreement. Where no specific limitation is agreed, our maximum liability to you in respect of any single event or series of connected events shall not exceed the total fees paid by you to us in the three months preceding the event giving rise to the claim.

8.3 Exclusions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Any other liability that cannot be excluded or limited under English law.

•  

These limitations apply to the fullest extent permitted by applicable law. Some jurisdictions do not allow exclusion of certain warranties or limitations on liability, so some of the above limitations may not apply to you.

9. Indemnity

You agree to indemnify, defend, and hold harmless Crestwatch Security Ltd, its directors, employees, agents, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your use of this Website in breach of these Terms.
• Your breach of any obligation, warranty, or representation under a Service Agreement.
• Your violation of any third-party rights, including intellectual property rights or data protection obligations.

10. Third-Party Links

Our Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. The inclusion of a link does not imply our endorsement of the linked website.

11. Data Protection

We are committed to protecting your personal data. The collection, use, and storage of your personal data is governed by our Privacy Policy, which forms part of these Terms and is incorporated by reference. By using our Website or engaging our services, you acknowledge that you have read and understood our Privacy Policy.

12. Confidentiality

Both parties agree to keep confidential all information obtained in the course of the business relationship that is designated as confidential or that a reasonable person would consider confidential, including but not limited to security arrangements, site vulnerabilities, personnel details, and commercial terms. This obligation of confidentiality shall survive the termination of any Service Agreement for a period of three years.

13. Termination

Without affecting any other right or remedy available to us, we may terminate or suspend your access to the Website or any Service Agreement immediately upon written notice if:

• You commit a material breach of these Terms or any Service Agreement.
• You fail to make payment when due and do not remedy such failure within seven days of written notice.
• You become insolvent, enter administration, or are subject to any insolvency proceedings.
• Continued provision of services would place our personnel or members of the public at risk.

14. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause beyond our reasonable control, including but not limited to acts of God, extreme weather, pandemics, civil unrest, government action, industrial action, or failure of telecommunications or utilities infrastructure. We will notify you as soon as reasonably practicable of such circumstances and take all reasonable steps to minimise the impact.

15. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

16. Changes to These Terms

We reserve the right to amend these Terms at any time. The updated Terms will be published on this Website with a revised effective date. Your continued use of the Website following the posting of changes constitutes your acceptance of those changes. We encourage you to review these Terms periodically.

17. Severability

If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

18. Entire Agreement

These Terms, together with our Privacy Policy and any applicable Service Agreement, constitute the entire agreement between us in relation to the subject matter herein and supersede all previous agreements, representations, and understandings between us.

19. Contact

If you have any questions about these Terms and Conditions, please contact us at:

• Email: info@crestwatch.co.uk
• Post: Crestwatch Security Ltd, 915 High Road, London, United Kingdom N12 8QJ
• Telephone: +44 2033939448

 

Last Updated: 3 June 2026  |  Version 1.0